Below are some of our most
frequently asked questions that we are asked. Hopefully these
questions and answers will be able to help you out should you have
any questions. If you can't find the answer to your question,
then please feel free to
contact me
and I shall reply to you as soon as is humanly possible.
Q: How does the "Ebook Cover
Grouped Package" work?
A:
This graphic is ideal if you want to
show case all the elements that are included in your product.
Once you've taken a look at the cover styles on our
services
page,
choose up to 4 different cover styles and note their numbers
down. Noting the numbers down will help when filling
out the order from that you will be taken to after your
PayPal payment.... as described above in Q & A answer no.1
Q: How do you deliver my
finished graphics product?
A:
First of all we will reduce the file
size by compressing them. We will use .zip or .rar
to compress and reduce the file size.
You will then be able to download your finished graphics
design from our own host server.
Q: What file format will my
finished graphics come in?
A: The
images will come in the
commonly known file formats of JPG or GIF. If you
require a different format i.e. PNG (used for transparent
backgrounds), you can request this from us.
Q: Can I get Photoshop
source code file (PSD) format?
A: Yes you
can, however due to copyright and stock image license
agreements, we have to place a charge of $25 for the PSD.
If you require the PSD, please let us
know on the after payment "form" you are taken to after
making payment of your order via PayPal. We will then
send you instructions on how to make an extra payment for
the PSD format file.
Q: What are your business
hours, and how do we communicate with each other?
A: Because
of the different time zones and we get clients from all over
the world, we try and stay open as long as possible.
So generally our hours are Mon - Sun 9:00am to 17:00pm. We
do close on major holidays like Easter and Christmas etc.
We will however try to accommodate some urgent orders out of
these hours.
We like to communicate with our clients via email.
Once your payment via PayPal is received, we will contact
you confirming your receipt of payment and we will inform
you on the email address we will use to communicate between
you and ourselves.
Q: What happens if I am not
satisfied with my graphics that you have designed?
A:
In the event that you are not happy with your
graphic design
we will do unlimited revisions for you, as long as it is not
a complete new design altogether. Once you are happy and
have accepted the design but then find a minor change, we will do
one more free revision and make the change.
For one of the mini site design packages orders normally take
between 2 to 7 days depending how large the order is.
The above turnaround times are estimates and all depend on how busy
we are at the time of your order.
Q:
What happens if I want to make a change after I have
accepted the design. Do I have to pay again?
A:
If you have a minor change after you have
accepted the finished graphic design and would like a minor
change made within the next 12 months, you do not have to
pay again.
By "minor change" we mean, a change to some text in the way
it reads or it's colour, or a change in the background
colour etc.
Q:
Can I get a change made after I have
accepted the design. Do I have to pay again?
A:
If you have a minor change after you have
accepted the finished graphic design and would like a minor
change made within the next 12 months, you do not have to
pay again.
By "minor change" we mean, a change to some text in the way
it reads or it's colour, or a change in the background
colour etc.